Return & Refund Policy

Return & Refund Policy:

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS AND REFUNDS ON ORDERS ONCE PLACED.

WE OFFER ONLY EXCHANGE IN CASE OF DAMAGED PRODUCTS. The following are the requirements: 

• Take a video while opening the package and share it with us, incase the product is damaged.
• Kindly inform us within 48 hours of delivery for which the customer needs to e-mail us at imprintgalleria@gmail.com with their order number and product video.

Note: We request you to kindly be patient after raising the query as our working hours are 10 AM - 6 PM (Monday-Friday). Our team will be happy to take up your queries as soon as they are back at their desk.

• Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or return.
• The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
• Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per our policy.
• Product must be unused and untampered to be eligible for exchange.
• It may take longer than usual time to ship the exchanged product.
• All exchanges are subjected to stock availability.